Get your instant estimate

From interest to installation - here’s how we bring Superloop to your home

We’ll guide you every step of the way.

Step 1: Quick & easy estimate

Get an early idea of your costs and savings. Get your instant estimate.

Step 2: Book your home survey

An Octopus Energy Services engineer will assess your home’s specific needs. No pressure, just professional advice.

Step 3 : Receive your final quote

A clear, tailored quote emailed to you. No sales pitch, no obligation.

Step 4: Book your install

If you’re happy to proceed, we’ll book a date that suits you.

Step 5: Installation

Typically takes 2-4 days. Octopus Energy Services will fit your GSHP, working efficiently to keep disruption to a minimum.

Step 6: Start saving, stay cosy

Enjoy consistent, reliable warmth and save 25–40% on your heating costs as a Superloop customer*

Rolling out in phases - what to expect

The Superloop is a community-wide project that will be built in phases across Melbourn.

  • Where we start: We’ll begin surveys in our first network construction area. This will be determined by local demand, the data centre location, and the planned route of the underground pipes. If your area isn’t first, don’t worry – by completing the estimator tool, you’ll be added to a waiting list and we’ll keep you updated as the project progresses.
  • The wait is worth it: Installation will typically  take place 6+ months after your survey once the local network is live. This allows us to design the system perfectly for your street and ensures everything works flawlessly from day one.
  • Help your street get priority: We can’t guarantee the loop will reach every corner of Melbourn yet, it depends on demand. Sharing this website with your neighbours is the best way to bring Superloop to your door.
Get your instant estimate

Future-proof your home: The Fibre offer

Why stop at heating? While we connect your home to the Superloop, we are exploring the option to bring Ultra-Fast Fibre Broadband to the village at the same time.

  • One dig, twice the benefit: By installing fibre alongside your heat pump, we minimise disruption to your property.
  • Total flexibility: You can opt for the full Energy + Data package, or choose either service individually.
  • Register your interest: Let us know if you want faster internet when you book your survey.

What happens at a home survey

Your home survey is the first step towards a cosy future-proofed home, running on more affordable, cleaner energy. It’s all about understanding your home and whether a ground source heat pump is right for you.

  • Takes around 2–3 hours
  • No selling, no contracts on the day

During the visit, our Octopus Energy Services engineer will:

  • Look at how much heat your home currently uses
  • Check room sizes and how well your home holds onto heat
  • Talk through your current heating and hot water habits
  • See whether any radiator or plumbing upgrades would help
  • Identify the best location for your heat pump and hot water cylinder

We’ll also chat through:

  • How your energy costs could compare
  • What changes (if any) might lower your bills further
  • What size heat pump would work best for your home

After the survey, we’ll send you a clear, personalised quote by email. There’s no obligation to go ahead!

Older homes can lose heat faster, meaning higher bills. The good news? There are simple ways to improve this.

In a poorly insulated home, heat can escape:

  • Up to 25% through the roof
  • Up to 35% through walls
  • Up to 25% through doors and windows
  • Up to 15% through floors

(Source: Energy Savings Trust)

During your survey, we’ll check how your home performs and talk through any improvements that could help (whether or not you choose to join Superloop).

Seamless installation

The installations will be carried out by Octopus Energy Services MCS-certified engineers, and most installs are completed in 2–4 days.

  • Stay warm: We can provide temporary electric heaters if needed, so your routine isn’t interrupted.
  • Simple Controls: Once installed, we’ll show you how to use your new system. It works just like a traditional boiler, using a simple thermostat and timer, or a smart thermostat such as Passiv. Smart thermostats will help you unlock bigger savings.
  • Expert Setup: We’ll ensure your system is set up to meet the needs of your household.

What happens after install?

  • You’ll receive a welcome pack with everything you need
  • Your heat pump runs on electricity (you can stay with your current supplier or switch)
  • We recommend a smart tariff such as Cosy Octopus to save even more
  • You’ll have access to UK-based, 5*-rated customer support from Kensa for the lifetime of your heat pump
  • Kensa’s PREDICT software will monitor your heat pump performance, ensuring everything is working as it should
  • Like all heat networks, Superloop will be regulated by Ofgem. This gives you peace of mind that you are protected by the same rigorous standards as traditional gas and electricity suppliers, ensuring fair pricing and reliable service.
  • Kensa and Superloop are members of the Heat Trust, providing you with industry-leading consumer protection.  You can find out more about how the Heat Trust works for heat network customers here. Every installation is MCS-certified by Kensa, the gold standard for renewable energy quality. This accreditation is also your key to unlocking the Boiler Upgrade Scheme (BUS) grant. We’ll automatically apply for the grant on your behalf.